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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


April 19, 2023

5  out of  5 rating by PaulyWally
"Thanks to State Farm I was able to cut my monthly payment in half for my auto and renters policy after Allstate decided to double my monthly payment with no notice and “not being able to lower your payment”. Super easy and a breeze to take care of and get my payment even lower than before they decided to double my payment at Allstate. Very happy customer right now, so thank you."

Donna Lee Sullins

March 28, 2023

4  out of  5 rating by Donna Lee Sullins
"If you are looking for decent car insurance and renters insurance rates and a kind of set it and forget it type policy, State Farm with Jim Ross will work for you. You never actually deal with Jim Ross but probably more likely Anita, who is very helpful over email. They certainly aren’t going out of their way to try help with preventative info or claims assistance, but it’s good to have a local agent backed by an extensive network, when you have an accident. You can have payments split into monthly rather than 6 month or annual. Car insurance rates seem to constantly be changing, so you will annoyingly never quite know what you owe monthly, as it will fluctuate."

Cassy Hollis

March 8, 2023

5  out of  5 rating by Cassy Hollis
"Graycie was extremely helpful in assisting me with quotes. Very informative and knowledgeable!"

marissa osborne

March 2, 2023

5  out of  5 rating by marissa osborne
"I was so pleased when I received my quote from Grayce Wagner! She did a great job explaining my savings by switching to State Farm. I feel like I also have someone who actually cares about my insurance needs and is professional in providing all options available to me within the company. Thank you!"

Mark Rodriguez

February 21, 2023

5  out of  5 rating by Mark Rodriguez
"Grayce helped me out a ton with adding renters and adding discounts onto my insurance! She’s an awesome help and was fast about helping out!"

Taylor Marie

January 25, 2023

5  out of  5 rating by Taylor Marie
"Grayce Wagner was such an amazing help!! She helped my family and I get great coverage fast and easy for a way better price than Progressive ever gave us. Definitely recommend going through her for your auto insurance needs😊"

Caleb Evans

December 21, 2022

5  out of  5 rating by Caleb Evans
"Grayce was so nice and helpful to me! She was able to save me 220 dollars on a six month policy and she was very quick in sending all the forms I needed. Great experience, felt very personal. Totally recommend!"

Jason Chrisman

September 28, 2022

5  out of  5 rating by Jason Chrisman
"I spoke with Gracie and she was very kind and helpful and very professonal. This agency as a whole is very easy to deal with."

gray wagner

September 28, 2022

5  out of  5 rating by gray wagner
"I got my renters insurance quote from GRAYCE and she was so helpful. We bought the policy and have had no issues. I would recommend GRAYCE to everyone"

Annie Jackson

September 20, 2022

5  out of  5 rating by Annie Jackson
"Went in to office to update NFIP information and make premium payment. Shirley handled that for me and then did a full review of all my insurance coverages for my home and automobiles. She was thorough and very professional."

Johnathan Osborne

September 8, 2022

5  out of  5 rating by Johnathan Osborne
"Grayce made the quoting process very easy. Great customer service and very helpful!"

Mike Edelman

August 29, 2022

5  out of  5 rating by Mike Edelman
"Had a great experience with this agency and Grayce Wagner in particular."

Sharon Tiedemann

August 25, 2022

5  out of  5 rating by Sharon Tiedemann
"Gracye Wagner at State Farm was a pleasure to work with ,"

Elena Castell-Perez

August 9, 2022

5  out of  5 rating by Elena Castell-Perez
"Gracey and all the other staff were wonderful! Very helpful and friendly. Thank you!"

christina romero

August 9, 2022

5  out of  5 rating by christina romero
"Great office and staff! I love having my insurance through State farm and refer all my friends and family!!"

Jennifer Romero

August 9, 2022

5  out of  5 rating by Jennifer Romero
"Awesome office, great staff, great insurance."


June 23, 2022

5  out of  5 rating by CHERIE WAGNER
"Easiest process for a renter's policy I've ever experienced... one phone call and DONE! Grayce was incredibly polite, knowledgeable, and represented the agency very well. HIGHLY RECOMMEND this agency to ANYONE. Thank you!"

Mitchell Gearner

April 28, 2022

5  out of  5 rating by Mitchell Gearner
"Laura was extremel;y helpful, courteous and knowledgeable in assisting me in getting my insurance needs met!"

Marisol Lugo

February 14, 2022

5  out of  5 rating by Marisol Lugo
"Friendly service, got in and out with a policy"

William Hutto

January 27, 2022

5  out of  5 rating by William Hutto
"Fantastic office, with conscientious and friendly staff. Thank you for a wonderful experience over the years"

Austin Taylor

March 20, 2020

5  out of  5 rating by Austin Taylor
"I have had nothing short of a great experience working with Anita Alamanza at Jim Ross State Farm. She has a ton of experience in commercial auto and general liability insurance and has saved me and my company a lot of money. They are easy to reach for questions on policies and can explain it in simple-to-understand terms. Even if my Anita is not available, any of their other agents are able to assist in getting proof of insurance emailed or answer any questions. I highly recommend them."

Louis Miranda

May 25, 2018

1  out of  5 rating by Louis Miranda
"The worst customer service . State Farm doesn't keep you safe! They don't keep you notified! They let my Family down. If any College student hits your car and has State Farm your screwed!!!! Laura S needs more customer service training and should never talk to a client they way she did. She is now why my wife left Jim Ross to find another insurance!!!"

Carla Henderson

September 12, 2016

5  out of  5 rating by Carla Henderson
"Don't keep Jim a secret! He cares about his clients and cares about our community. He provides all types insurance including Health Savings I have mine with him! Thanks Jim for all you do!"

Alfred Hanna

August 22, 2016

5  out of  5 rating by Alfred Hanna
"Great team with a lot of experience! Highly recommended!"

John Galloway

August 18, 2016

5  out of  5 rating by John Galloway
"Jim and his staff really came through for me. My Elderly father was cancelled by his previous carrier, simply because he reached a certain age. My dad was devastated. Jim was able to get him covered at a price that my dad was able to afford and it allowed him to continue to drive, and remain active. Thanks Jim..."